PetFam Application
บริษัท มิตรภาพเทค จำกัด | Mittraphap Tech Co., Ltd.
Effective 2026-07-01
1. Acceptance of Terms
By downloading, installing, or using the PetFam application ("Application"), you ("User") acknowledge that you have read, understood, and agreed to all terms and conditions set forth herein ("Terms"). If you do not accept these Terms, please discontinue use of the Application immediately.
2. Scope of Services
The PetFam application provides the following services for pet owners:
- Online veterinary consultations for preliminary advice and guidance prior to in-person treatment
- Pet health record management, including treatment history and vaccination records, with support for photo attachments
- Vaccination and health history tracking with automated reminders
- Search for nearby veterinary clinics and veterinary services
- Pet profile management
All services are provided for preliminary informational purposes only and do not constitute official medical diagnosis or veterinary advice. You should consult a licensed veterinarian in all matters concerning your pet's health.
3. Registration and User Account
You must register an account to use the Application by providing accurate, complete, and up-to-date information. You are responsible for maintaining the security of your login credentials and all activities that occur under your account.
4. Service Fees and Payment
4.1 Online Veterinary Consultation Fees
Online veterinary consultations are charged at the following rates:
- 06:01 – 23:59: 199 THB per 15 minutes
- 00:00 – 06:00: 249 THB per 15 minutes
4.2 Service Process
Prior to using the service, users must top up sufficient funds into the in-app wallet to cover each consultation session. The process is as follows:
- Select your preferred veterinarian from the list of veterinarians currently online
- Submit a consultation request and await approval from the veterinarian
- Once the veterinarian approves the request, the system will display an 'Approved' indicator and you may begin the consultation
- To schedule in advance, you may book a time slot; the system will confirm once the veterinarian approves the request
4.3 Payment and Refund Policy
- Users must pay for services through the Application by topping up the in-app wallet prior to each consultation
- The Company reserves the right to deny service if the user's wallet balance is insufficient for the requested consultation
- Top-ups may only be made through payment channels designated by the Company within the Application
Wallet Balance Refund
Users may request a refund of remaining wallet balance by following these steps:
- Notify customer support of your intent and reason, or send an email to petfam@mittraphap.group
- Provide your registered mobile phone number
- Submit a copy of the bank account passbook used for top-up, for identity verification and refund processing
- Submit a copy of your national ID card with a certified true copy signature
- The Company will process the request within 30 business days; a service fee may apply as determined by the Company and will be communicated upon receipt of the request
5. User-Uploaded Content
5.1 Permitted Content
- Photos of your pets for profile or veterinary consultation purposes
- Photos of treatment-related documents, such as vaccination certificates and prescriptions
- Photos of symptoms to support veterinary consultations
- Photos or documents related to your pet's health history, including identity verification documents
5.2 Prohibited Content
- Copyrighted images or content uploaded without authorization
- Images containing inappropriate, obscene, or illegal material
- Photos of other individuals without their consent
- Content unrelated to the use of the Service
5.3 Company Rights Regarding Content
The Company reserves the right to remove or reject any content that is inappropriate or does not comply with these Terms, without prior notice. Images and content you upload will be used solely for the purpose of providing the Service. The Company will not use such content for any other commercial purpose.
6. Limitation of Liability
The online veterinary consultation service provided through the PetFam application is intended solely to offer preliminary advice and guidance to pet owners, and does not constitute official veterinary diagnosis or treatment. The Company shall not be liable for any damages arising from the application of advice obtained through online consultations without direct in-person veterinary examination.
7. Privacy Policy
Your use of the Application is governed by the Company's Privacy Policy, which is incorporated into these Terms by reference. Please read the Privacy Policy to understand how the Company collects, uses, and discloses your personal information.
8. Intellectual Property
The content, software, design, graphics, and other elements of the PetFam application are the intellectual property of Mittraphap Tech Co., Ltd. You may not copy, modify, distribute, or use any such elements for commercial purposes without prior written authorization.
9. Account Suspension and Termination
The Company reserves the right to suspend or terminate your account if:
- You violate any terms and conditions set forth in this document
- You use the Application in a manner that is harmful, unlawful, or causes damage to others
- Fraudulent activity or suspicious behavior is detected
10. Amendments to Terms
The Company reserves the right to amend or update these Terms and Conditions from time to time. Amendments take effect immediately upon announcement through the Application. Continued use of the Application following any amendment constitutes your acceptance of the revised Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Thailand. Any dispute arising from or relating to these Terms shall be subject to the jurisdiction of the competent courts in the Kingdom of Thailand.
12. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us at:
Mittraphap Tech Co., Ltd. (Thailand)
690/46 Phichai Ronnasongkhram Road, Pak Priao Sub-district, Mueang Saraburi District, Saraburi Province 18000
Email: petfam@mittraphap.group